Hi, my name is

Salim Al Rashdi

I am professional Manager and Web Designer

ABOUT ME

You should meet me first

I am a dedicated individual with drive and commitments, hard working and always complete my tasks on a timely manner and good quality.

I am always passionate about learning new skills with a strong desire for career advancement. I posses over 13 years in Oredoo Oman in Customer Service & Sales as well as IT Applications Support in addition to over 15 years in Web development, server administration and Multimedia.

Objective
Currently looking for a new and challenging position within the corporate sector, one which will make best use of existing skills and experience acquired in privately owned companies while enabling further personal and professional development.

MY SKILLS

What I do the best

Sales Management

Sales Operations

Project Management

Change Management

Problem Solving

Sales Processes

Customer Experience

Web Development

Multimedia

EDUCATION

Where did I get my skills

October 2022

Cardiff Metropolitan University

MBA

Project Management

Sept 2015

(Staffordshire University) – Oman

BA (HONS) in Business Management

Business Management

May 2002

Sultan Qaboos University

Accounting Diploma Program

College of Commerce and Economics

WORK

Where did I get experience

May 2021 — Present

Ooredoo Oman

Bowsher – Sultanate of Oman

Department Head – Sales Operations

Everyday responsibilities

Led critical projects such as the Digital Transformation Project and other development initiatives.
Delegated effectively to foster growth opportunities for team members.
Cascaded AOP targets and overall strategy to the team.
Led, motivated, and developed team members to ensure a high level of knowledge and performance.
Managed resources, people, and finances to achieve AOP goals.
Prepared sales incentive pay outs for all channels.
Developed the annual Sales Support Department Budget.
Ensured performance contracts were in place for all team members and conducted accurate and timely performance appraisals.
Developed and implemented departmental KPIs and ensured team delivered against them.
Contributed to sales achievement by optimizing sales processes.
Conducted regular team meetings.

Nov 2017 — April 2021

Ooredoo Oman

Bowsher – Sultanate of Oman

Senior Manager- Sales Processes, IT & Operations

Everyday responsibilities

Responsible of managing and monitoring all sales and distribution channels’ continuous operations Create new reports/modify existing reports
Ensure the availability of proper sales processes and IT systems for sales and distribution channels.
Mange, coach and motivate the Sales Operations Team.
managing the on-going operations related to sales processes, IT tactical systems and sales projects.
scheduling, monitoring and ensuring the delivery of regular sales channels stock-take activity.
Attend all UAT meetings and share issues or concerns related to sales channels.
Monitor the stores connectivity status and insure smooth syncronisation between all the stores databases with the HQ database.
Maintain sales reports and prepare presentations on the sales status.
Supervise the sales operation team by insuring all the coming enquiries/support tickets are replied withing the SLA.

May 2015 — Oct 2017

Ooredoo Oman

Bowsher – Sultanate of Oman

Seniour Administrator – IT Application Support Dept.

Everyday responsibilities

Act as helpdesk for our custom handheld software Troubleshoot system issues.
Create new reports/modify existing reports
Perform upgrades to our current online database
Communicate with other departments to solve their IT system issues
Create system access to new users
Perform backend activations/upgrades/downgrade
Monitor failed transactions and ractify them.
Testing new application changes
Raise system production defects after reproducing them
Working in Ms SQL Server Management Studio, PLSQLDev, CAM and CSI (CRM) for solving customer technical issues.

August 2008 — Apr 2015

Ooredoo Oman

Bowsher – Sultanate of Oman

Store Manager

I worked in different Ooredoo stores as a store manager. I managed a big stores like City Center Store, Qurum City Center store and Avenues Mall Store (Lulu Ghubra).

Everyday responsibilities

Completes store operational requirements by scheduling and assigning employees; following up on work results.
Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank.
Management of all store operational issues, to include store housekeeping, store administrative duties, physical inventories, etc.
Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
Develop and implement employee performance evaluations and improvement plans.
Protects employees and customers by providing a safe and clean store environment.
Maintains the stability and reputation of the store by complying with legal requirements.
Resolve customer problems or complaints by determining optimal solutions.
Maintains operations by initiating, coordinating Contributes to team effort by accomplishing related results as needed.

DEC 2004 — July 2008

Ooredoo Oman

Bowsher – Sultanate of Oman

Customer Service Agent

I worked as a customer service champion in ooredoo Oman for 3.5 years.

Everyday responsibilities

Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.